Last updated: 10/23/2024

1. Introduction

This Privacy Policy is prepared by Come Nuova S.r.l., with its legal headquarters at [address], as the Data Controller. The document describes how we collect, use, protect, and disclose your personal data when you visit our website [website URL] (hereinafter referred to as the "Site"). We use your personal data in accordance with EU Regulation 2016/679 (GDPR) and with Italian legislation on personal data protection (D.Lgs. 196/2003, as amended by D.Lgs. 101/2018).

2. Personal data collected

During your browsing of our Site and interaction with its features, we collect the following personal data:

• Data voluntarily provided by the user: When you use our contact form, we ask you to provide your name and email address to respond to your requests. If you book a call through an external service connected to our Site, or interact with us via a link to the WhatsApp chat, additional data may be collected by such external platforms, in accordance with their respective privacy policies.

• Browsing data: The computer system and software used to operate this Site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This data includes the IP addresses or domain names of the computers used by users, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, and other parameters related to the user’s operating system and computing environment.

3. Purpose of processing

The personal data collected are processed for the following purposes:

• Responding to your requests: The data collected through the contact form will only be used to respond to your questions or requests for information.

• Browsing the site: Browsing data is collected to improve the user experience and ensure the correct functioning of the Site.

• Call bookings: When you book a call through an external connected service, your data will be processed in accordance with the privacy policy of the external platform.

• WhatsApp chat: If you choose to contact us via the WhatsApp chat link, data processing will follow WhatsApp's policies, which commits to complying with current regulations.

4. Legal basis for processing

Your personal data are processed based on your expressed consent, which you voluntarily demonstrate when you enter your data into the contact form, book a call, or contact us via WhatsApp. The processing of browsing data is based on the legitimate interest of the Data Controller for the proper functioning of the Site.

5. Processing methods

Your personal data will be processed in compliance with current regulations, both electronically and in paper form, and with the implementation of appropriate security measures to ensure the confidentiality and integrity of the data.

6. Communication and dissemination of data

The collected data will not be subject to dissemination, but may be communicated to:

• Technical service providers necessary for the operation of the Site;

• Third parties where necessary to respond to your requests, such as for booking calls via an external service or using the WhatsApp chat.

Data may be communicated to judicial or administrative authorities in compliance with legal obligations.

7. Data retention

The collected data will be retained for the time necessary to achieve the purposes for which they were collected, or to fulfill specific legal obligations. Data related to requests received through the contact form will be retained for a maximum period of [duration] from the response.

8. Rights of the data subject

In accordance with the GDPR, you have the right to:

• Access your personal data and request a copy;

• Request the correction or updating of your data;

• Request the deletion of your data (right to be forgotten);

• Obtain the restriction of processing of your data;

• Obtain your data in a structured, commonly used, and machine-readable format (right to data portability);

• Withdraw your consent at any time without affecting the lawfulness of processing based on the consent given prior to the withdrawal;

• Lodge a complaint with a supervisory authority (in Italy, the Guarantor for the Protection of Personal Data).

You can exercise your rights by sending a request to the email address: info@comenuova.com.

9. Transfer of data abroad

Your personal data will not be transferred to countries outside the European Union. If it becomes necessary to transfer data to services located outside the EU, we will ensure that the transfer is carried out in compliance with current laws on personal data protection, ensuring an adequate level of protection.

10. Cookies

The Site uses technical cookies necessary for its proper functioning and third-party cookies for traffic analysis and to improve user experience. For more information on the use of cookies, please refer to our Cookie Policy.

11. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately. We encourage you to regularly check this section to stay updated on any changes.

12. Contacts

For any information or requests regarding the processing of your personal data, you can contact us by email at info@comenuova.com or write to Come Nuova S.r.l.

This Privacy Policy complies with current regulations and aims to ensure the transparency and security of personal data processed by Come Nuova S.r.l.